Shipping and Returns

Shipping and Returns

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Shipping Policy

 

Our goal is to provide you with excellent customer service. Most orders are shipped up to 7 days after they are placed, unless a different time frame is given for a specific item. However, due to factors such as unexpectedly high demand for a product, delivery delay, we occasionally may not be able to ship an order within the time frame. We will notify you promptly if there is a delay or if we need to cancel your order. Please take into consideration that outside of California shipping may take 5 working days (a week).

Returning Policy

In case of a canceled order by the customer from any kind of reason D&G Wholesale will refund his credit card. In that case there will be a charge of a 15% restocking fee from the item/s price.
There won't be any refund for the shipping expenses.
In case that an error occurred ( our fault) during processing the order ( wrong size,color, or item) there won't be any additional charges for exchanging it with the right one, and the extra shipping will be on our expenses.
Listed below are the shipping options available to you, which do not include order processing time.

Shipping and handling fee structure for shipment up to 1 pound:



Shipping option shipping fee*
Next Day Air Early AM $66.45
Next Day Air $37.38
Next Day Air Saver $34.58
2nd Day Air $16.58
3 Day Select $14.33
Ground $8.87


* Any shipment over 1 pounds will incur additional charges.
* Delivery service not available weekends/holidays.
*Orders recieved after 12:00 pm ( no matter the shipping option chosen ) won't be shipped same day * Back-ordered items will be shipped as soon as possible unless advised otherwise.


RETURN POLICY
  • Items must be returned within 5 days of receipt.
  • All returns will be charged a 15% Restocking Fee.
  • All items must be returned in the original containers.
  • There won't be any refund for the shipping expenses.
  • There are NO returns on altered merchandise
If the shipping address you provide us is incorrect and the product is returned to us, we will make every effort to confirm your address and reship. Unfortunately, we cannot assume the additional charge incurred for the reshipping. We will contact you to charge your credit card or request a check/money order to cover the reshipping charge. You will be notified of the package return.

 

 

 

 

 

 

 

 

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